Refund Policy

Last updated: April 2026

We want you to be genuinely satisfied with your Basevio Business OS. This policy outlines when and how refunds are issued.

7-Day No-Questions-Asked Refund

If you are unhappy with your order for any reason, you may request a full refund within 7 days of your purchase date. No explanation required. We will process your refund within 5 business days to your original payment method.

To request a refund, email us at [email protected] with your order ID in the subject line.

30-Day Revision Request

If your delivered Business OS does not match the answers you provided — for example, the wrong module is prioritized, fields are misnamed, or the structure does not fit your workflow — you may request a free revision within 30 days of delivery.

Revision requests are handled as follows:

Submit your revision request by email with your order ID and a description of what needs to change.
We will review and deliver the revised OS within 3 business days.
Each order is eligible for one revision at no charge.
If you remain unsatisfied after the revision, a full refund is available within the original 7-day window, or a partial refund (50%) after that window.

What Is Not Covered

Refunds and revisions do not apply in the following circumstances:

You changed your mind about using Notion after delivery.
You provided inaccurate answers during the intake process and did not request a correction.
More than 30 days have passed since delivery and no revision request was submitted.

Stripe Payment Processing

All payments are processed securely by Stripe. Basevio does not store your card details. Refunds are issued directly to the payment method used at checkout and typically appear within 5-10 business days depending on your bank.

Contact

If you have any questions about this policy, please contact us at [email protected].